How Warranty Claims Work
Our warranty claim process is designed to be simple and hassle-free. Once you submit your request, our team will arrange inspection if needed, and proceed with the appropriate repair or replacement to ensure your system is restored.
Submit Your Request
Login and provide your product details and a brief description of the issue through our warranty claim form. Supporting images or videos can help us better understand the problem.
Our Team Reviews Your Case
Our support team will assess your submission to verify warranty eligibility and determine the appropriate course of action.
Inspection Or Verification
If required, our technician will arrange an inspection or request additional information to accurately diagnose the issue.
Repair Or Replacement Arranged
Once approved, we will proceed with the necessary repair or replacement to restore your system to optimal condition.
Frequently Asked Questions
How often should the filters be replaced?
Indoor water purifier filters:
Replace the filters every 1–2 years, depending on the water purifier model and usage condition.
Outdoor filter system filters:
Replace the filters every 3–5 years, depending on the filter model and water quality condition.
Why does the water have an odor or bubbles after installing a new filter?
This is normal during the initial use of a new filter.
Please try performing FLUSHING for 5–10 minutes, and the condition should improve.
Why is the water pressure lower after passing through the filter?
Please check the following:
• Whether FLUSHING and BACKWASH are performed regularly
• Whether there are any government water supply interruptions or low water pressure issues in your area
Lack of regular maintenance may affect the filter performance and water flow.
Why is dirty or yellow water entering the house?
Please check the following:
• Ensure the filter valve is set to FILTER MODE
• Check whether there are any government water disruptions, pipe maintenance, or construction works in your area
If affected, please perform FLUSHING for 5–10 minutes to restore the water quality and maintain proper filtration performance.
What should I do if I have timer issues?
Water entered the timer screen:
Please contact customer service to report a warranty case for further assistance.
Screen not displaying:
Please check the battery condition and try replacing the batteries.
FLUSHING NON-STOP / NO AUTO FLUSHING:
Please try resetting the timer and monitor whether the function returns to normal.
What should I do if the indoor water purifier has no power or trips the power?
Please try testing the machine with a different power socket to confirm whether the issue is related to the power supply or socket.
What should I do if the indoor water purifier's cold or hot water is not functioning?
Please ensure the cold or hot water function is turned on. You may also try restarting the machine and wait approximately 15–30 minutes before testing the water again.
How do I submit a warranty claim?
Login to your account, complete the warranty claim form with your product details and a description of the issue, and submit. Our team will review your submission and follow up within 3 working days.
Do I need proof of purchase to make a claim?
Yes. A valid proof of purchase — such as an invoice or receipt — is required to process any warranty claim. Please ensure your product is registered at the time of purchase.
How long does a warranty repair take?
Repair timelines vary depending on the nature of the issue and parts availability. Our team will provide an estimated timeline once the case has been reviewed and approved.